Πολιτική απορρήτου

At hokarunningshoes.uk, we recognise that privacy is an important part of shopping online. When you browse our footwear collections, place an order, request customer support, or interact with our website, certain information may be collected and used to provide our services.

This Privacy Policy explains how we handle personal information, the purposes for which it may be processed, when information may be shared with other organisations, how it is protected, and the rights available to individuals under UK data protection law.

Our website focuses on running shoes, walking trainers, casual footwear, sportswear, clothing, and related accessories. We aim to handle customer information responsibly while supporting order processing, payment administration, delivery arrangements, website functionality, and customer enquiries.

This policy is intended for visitors and customers using hokarunningshoes.uk, particularly individuals in the United Kingdom. It should be read alongside our Cookie Policy, Terms of Sale, and other relevant website policies.

1. Our Approach to Privacy

We aim to collect and use personal information only where there is an appropriate reason to do so.

Personal information may be required to complete a purchase, communicate with customers, arrange delivery, manage returns, maintain website security, or comply with legal obligations.

We aim to apply the following principles when handling personal information:

• Lawfulness and transparency: Processing information on an appropriate legal basis and explaining relevant practices clearly.
• Purpose limitation: Using information for specific, legitimate purposes.
• Data minimisation: Requesting information that is relevant and reasonably necessary.
• Accuracy: Taking reasonable steps to correct inaccurate information where appropriate.
• Storage limitation: Keeping information only for as long as reasonably necessary, subject to legal obligations.
• Security: Applying appropriate technical and organisational safeguards.
• Accountability: Reviewing our handling of personal information against applicable legal requirements.

We do not treat a customer’s decision to purchase a product as unrestricted permission to use their personal information for unrelated purposes.

2. Who Is Responsible for Your Personal Information?

The organisation responsible for determining how and why personal information is processed through hokarunningshoes.uk is the data controller for the relevant processing activities.

For enquiries concerning privacy, personal information, or the exercise of data protection rights, please use the customer support contact options published on hokarunningshoes.uk.

We aim to review privacy-related enquiries and direct them to the appropriate process.

Where another organisation independently determines the purposes and means of its own processing, that organisation may have separate responsibilities under applicable data protection law.

The precise responsibilities of each organisation depend on the services involved and the relevant contractual arrangements.

3. Personal Information We May Collect

The information collected depends on how you interact with our website.

We may process the following categories of information where relevant to the service you use.

Information You Provide Directly

When placing an order, contacting customer support, or submitting information through a website form, you may provide details such as:

• Your name.
• Email address.
• Telephone number, where requested.
• Billing address.
• Delivery address.
• Order reference and purchase details.
• Product selections, sizes, colours, and quantities.
• Information included in customer support correspondence.
• Return, refund, cancellation, or warranty enquiry details.

We aim to request only the information reasonably necessary for the relevant purpose.

You should avoid including sensitive personal information in ordinary customer support messages unless it is genuinely necessary and an appropriate process has been provided.

Transaction and Payment Information

When you purchase products, information relating to the transaction may be processed, including the items ordered, purchase amount, payment status, refund records, and relevant transaction references.

Depending on the payment method, a third-party payment provider may collect and process payment credentials directly.

We aim to avoid unnecessarily collecting or retaining complete payment card numbers, card security codes, and other highly sensitive payment credentials.

Payment providers may have separate privacy notices describing their handling of payment information.

Technical and Device Information

When you visit hokarunningshoes.uk, certain technical information may be generated or collected through the website and its supporting services.

Depending on the systems enabled, this may include:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Website pages accessed.
• Referring page or website.
• Date and time of website requests.
• Technical error information.
• Session identifiers and related website activity.
• Security and diagnostic records.

This information may be used to operate the website, troubleshoot technical problems, understand performance, and protect against suspicious activity.

Preference and Cookie Information

Where applicable, we may process information about cookie preferences, consent choices, language settings, or other website preferences.

The precise information depends on the functionality enabled and the choices you make.

Please refer to our Cookie Policy for further information about cookies and similar technologies.

4. How We Obtain Personal Information

We may obtain personal information through several channels.

Directly from you: For example, when you place an order, enter delivery details, submit a contact form, or communicate with customer support.

Automatically through website technology: Certain technical information may be generated when your browser interacts with our website, subject to applicable privacy and consent requirements.

From payment providers: Transaction status and related information may be supplied by the provider handling your selected payment method.

From delivery and fulfilment providers: Relevant tracking events or delivery information may be supplied to support fulfilment and resolve shipment enquiries.

From service providers: Website hosting, security, customer support, and other operational services may provide information necessary to maintain or administer the website.

Where information is obtained from another source, we aim to handle it in accordance with the applicable legal requirements and the purposes for which it was provided.

5. Why We Use Personal Information

The purposes for which information is processed depend on the nature of your interaction with hokarunningshoes.uk.

We may use personal information to:

• Create and administer customer orders.
• Confirm product selections and transaction details.
• Process payments and administer refunds.
• Arrange dispatch and delivery.
• Respond to customer questions and complaints.
• Manage cancellations, returns, and warranty enquiries.
• Maintain website functionality and troubleshoot errors.
• Detect and investigate suspected fraud or unauthorised activity.
• Protect website systems and transaction security.
• Maintain appropriate business and accounting records.
• Meet legal and regulatory obligations.
• Administer cookie preferences and privacy requests.
• Improve website navigation and product information where lawful.
• Send permitted service communications or marketing messages where applicable.

We aim to ensure that each processing activity has a clear purpose and an appropriate legal basis.

6. Our Legal Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), personal information must be processed on an appropriate legal basis.

Depending on the circumstances, hokarunningshoes.uk may rely on the following bases.

Contractual Necessity

We may process information where it is necessary to take steps requested by you before entering into a contract or to perform a purchase agreement.

This can include processing an order, arranging delivery, administering payment, or responding to a request directly related to your purchase.

Legal Obligation

Some information may need to be processed or retained to comply with legal requirements, including applicable accounting, tax, consumer protection, or record-keeping obligations.

Legitimate Interests

We may process information where necessary for legitimate interests pursued by us or another party, provided those interests are not overridden by your rights and freedoms.

Relevant interests may include protecting website security, preventing fraud, maintaining business records, resolving disputes, or improving website reliability.

We consider the purpose, necessity, and potential impact of the processing when relying on this basis.

Consent

Certain activities may rely on your consent, including the use of non-essential cookies or certain direct marketing communications where consent is required.

Where consent is the legal basis, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Vital Interests or Public Task

These legal bases are unlikely to apply to routine retail activities, but may be relevant in exceptional circumstances where the legal conditions are satisfied.

The appropriate legal basis depends on the specific processing activity. We do not assume that one legal basis applies to every use of personal information.

7. Order Processing and Customer Administration

When you place an order, personal information may be used to record the transaction, confirm the products purchased, communicate order updates, and manage fulfilment.

This may include your name, email address, delivery details, order number, product selections, and transaction status.

The information helps us identify the correct purchase when responding to questions about dispatch, delivery, missing products, cancellations, or returns.

Where an order cannot proceed without additional information, we may contact you to request clarification.

We aim to limit the use of order information to the administration of the transaction and related purposes that are lawful and reasonably necessary.

8. Payment Processing and Fraud Prevention

Payments may be processed through third-party payment providers or other payment infrastructure available at checkout.

Depending on the selected method, the payment provider may collect card information, authenticate the transaction, verify payment status, and maintain records under its own legal responsibilities.

We may receive information confirming whether a transaction was authorised, declined, completed, refunded, or otherwise requires attention.

Where appropriate, transaction information may also be used to identify suspicious activity, investigate potential fraud, or protect customers and the website against unauthorised transactions.

Any fraud-prevention processing will be subject to applicable data protection law and the relevant legal basis.

If you have concerns about a particular payment, please contact your bank or payment provider through its secure channels and use our published customer support options for questions relating to your order.

9. Delivery and Fulfilment Information

To fulfil an order, we may need to use personal information such as your name, delivery address, contact details, and order reference.

This information may be shared with relevant delivery companies, fulfilment providers, or other service providers involved in preparing and transporting your parcel.

The information allows the relevant provider to identify the shipment, arrange delivery, and record delivery progress.

Where tracking services are available, we may also receive shipment events or delivery status information to help respond to customer enquiries.

We aim to limit delivery-related information to what is reasonably necessary to complete the shipment and address any associated problem.

10. Customer Support and Correspondence

If you contact hokarunningshoes.uk, we may use the information you provide to understand and respond to your enquiry.

This may include correspondence about product details, sizing, payment, order changes, delivery concerns, returns, refunds, or warranty matters.

Where necessary, relevant order information may be reviewed to investigate the issue.

We may retain support correspondence for an appropriate period to manage ongoing enquiries, maintain service records, resolve disputes, or meet legal obligations.

We aim to restrict access to customer correspondence to people or service providers who reasonably need the information to perform their responsibilities.

Please avoid sending passwords, full payment card details, or other unnecessary sensitive information through ordinary support messages.

11. Website Analytics and Performance

Where analytics services are enabled, we may use technical information to understand how visitors interact with hokarunningshoes.uk.

This may help us assess website navigation, page performance, technical reliability, and the use of particular features.

For example, aggregated information about page loading errors may help identify problems that prevent visitors from accessing product details or completing checkout.

The information collected depends on the analytics tools used and the relevant configuration.

Where applicable law requires consent for analytics cookies or similar technologies, we aim to obtain the required consent before using them.

We seek to use analytics information for relevant purposes and to avoid collecting more personal information than reasonably necessary.

Please refer to our Cookie Policy for further information about analytics technologies and your available choices.

12. Marketing Communications

We may provide information about products, collections, or promotions where this is permitted by applicable law.

Marketing communications may include email messages or other permitted channels, depending on the services available and the preferences you have provided.

We will obtain consent where required and will respect applicable rules governing electronic marketing, including the Privacy and Electronic Communications Regulations (PECR).

Where a message includes an unsubscribe option, you can use it to stop receiving the relevant marketing communications.

You may also contact customer support to ask about your marketing preferences.

Opting out of marketing does not prevent us from sending essential communications relating to an existing order, payment, delivery, or other necessary service matter.

We do not treat the provision of an email address for order administration as unrestricted consent to receive promotional messages.

13. Cookies and Similar Technologies

hokarunningshoes.uk may use cookies and similar technologies to support website functionality, remember permitted preferences, maintain sessions, assess performance, and provide other enabled services.

Some technologies may be necessary for functions that you request, while others may be optional.

Where consent is required for non-essential cookies or similar technologies, we aim to obtain consent before the relevant technology is used.

You may be able to review or change your preferences through the cookie settings available on the website. Browser settings may also allow you to delete or restrict cookies.

Blocking certain technologies can affect some website functions, including the retention of shopping basket information or other preferences.

For more details, please read our Cookie Policy.

14. When We Share Personal Information

We do not treat personal information as information that can be shared without restriction.

Where necessary and lawful, we may disclose relevant information to the following categories of recipients.

Payment Providers

Payment providers may process transaction information to authorise payments, manage refunds, prevent fraud, and administer their services.

Delivery and Fulfilment Providers

These providers may receive information needed to prepare, transport, and deliver orders.

Website and Technology Providers

Hosting, maintenance, security, and technical service providers may process information to operate, protect, or support the website.

Customer Support Providers

Where external support tools are used, relevant correspondence may be processed to help manage enquiries and maintain service records.

Analytics and Advertising Providers

Where enabled and lawful, these providers may process relevant technical or usage information to measure performance or support permitted marketing activities.

Professional Advisers

Legal, accounting, auditing, or other professional advisers may receive information where necessary for their services and subject to appropriate confidentiality arrangements.

Public Authorities and Legal Recipients

Information may be disclosed where required by law, valid legal process, or a legitimate need to establish, exercise, or defend legal claims.

We aim to limit disclosures to information reasonably necessary for the relevant purpose and apply appropriate safeguards where required.

15. Third-Party Services

Some functions of hokarunningshoes.uk may depend on services operated by independent organisations.

Examples may include payment interfaces, delivery tracking pages, embedded content, analytics tools, or external websites accessed through links.

When you use an independent service, that organisation may process personal information under its own privacy notice and legal responsibilities.

We encourage customers to review the relevant privacy information before providing personal information directly to a third party.

A link to an external website does not necessarily mean that hokarunningshoes.uk controls that website’s privacy practices or security arrangements.

Where third-party services process information on our behalf, we aim to establish appropriate arrangements consistent with applicable data protection requirements.

16. International Transfers of Personal Information

Some service providers may store or process information outside the United Kingdom.

If personal information is transferred internationally, we aim to ensure that the transfer complies with applicable UK data protection law.

Depending on the circumstances, a transfer may rely on a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another recognised safeguard.

The appropriate mechanism depends on the recipient, destination, and nature of the processing.

Where required, additional measures may be used to help protect personal information during international transfers.

For further information about a relevant transfer, please contact us through the customer support options published on hokarunningshoes.uk.

17. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.

Retention periods depend on the type of information and the reason it is held.

For example:

• Order records may be retained for transaction administration, accounting, tax, and legal compliance.
• Payment and refund records may be retained to document financial transactions and address disputes.
• Customer support correspondence may be retained to resolve enquiries, maintain appropriate service records, and handle complaints.
• Technical and security logs may be retained for an appropriate period to investigate errors and protect website systems.
• Marketing preferences may be retained to administer communication choices and demonstrate compliance where necessary.
• Consent records may be retained where appropriate to document the choices made by visitors.

When information is no longer required, we aim to delete it, anonymise it, or otherwise handle it in accordance with applicable requirements.

Some information may need to be retained for longer where required by law or necessary to establish, exercise, or defend legal claims.

18. How We Protect Personal Information

We aim to apply appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration, or disclosure.

Depending on the systems used, safeguards may include access controls, secure connections, system monitoring, restricted permissions, and appropriate arrangements with service providers.

Access to personal information should be limited to those who reasonably need it to perform their duties.

We also aim to review relevant systems and procedures when operational or security requirements change.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Customers should protect their own devices and accounts, use secure connections where possible, and avoid sharing sensitive information through unverified channels.

If you suspect that your personal information has been compromised, please contact us and, where relevant, your bank or payment provider.

19. Your Rights Under UK Data Protection Law

Depending on the circumstances, you may have the following rights under the UK GDPR and the Data Protection Act 2018.

Right of Access

You may request confirmation of whether we process your personal information and, where applicable, obtain a copy of that information.

Right to Rectification

You may ask us to correct inaccurate personal information or complete information that is incomplete.

Right to Erasure

You may request deletion of personal information in circumstances where the legal requirements for erasure are met.

This right is not absolute. Some information may need to be retained to comply with legal obligations or establish, exercise, or defend legal claims.

Right to Restrict Processing

You may request that certain processing be restricted where the relevant legal conditions apply.

Right to Data Portability

In certain circumstances, you may request personal information you provided to us in a structured, commonly used, machine-readable format or ask for it to be transferred to another controller where the legal requirements are met.

Right to Object

You may object to processing based on legitimate interests in circumstances covered by law.

You have an absolute right to object to the processing of your personal information for direct marketing purposes.

Rights Relating to Consent

Where processing relies on consent, you may withdraw that consent at any time.

Withdrawing consent does not affect processing that was lawful before the withdrawal.

These rights are subject to applicable legal conditions and exceptions. We will assess each request according to the relevant circumstances.

20. How to Exercise Your Privacy Rights

To make a data protection request, please use the customer support contact options published on hokarunningshoes.uk.

Please explain the right you wish to exercise and provide enough information for us to understand the request.

We may need to verify your identity where reasonably necessary to protect personal information from unauthorised disclosure.

We aim to respond without undue delay and within the statutory time limit, which is generally one month after receiving a valid request. Where the law permits an extension for complex or multiple requests, we will handle the request in accordance with the applicable requirements.

Exercising your rights will not normally require a fee. A reasonable fee or refusal may be permitted in limited circumstances where a request is manifestly unfounded or excessive, as provided by law.

If we cannot fulfil a request in full, we will explain the relevant reasons where required.

21. Complaints to the Information Commissioner’s Office

If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we can review the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

The ICO provides information about data protection rights, complaint procedures, and privacy responsibilities.

You can visit its website at:

You may contact the ICO in accordance with its published guidance and the applicable legal requirements.

22. Children’s Privacy

hokarunningshoes.uk is an online retail website and is not specifically designed for children.

We do not knowingly seek to collect children’s personal information beyond what is appropriate and lawful for the services provided.

Where information about a child is processed and additional legal protections apply, we aim to comply with the relevant requirements.

If you believe that a child has provided personal information in circumstances where it should not have been collected, please contact us through the published support options.

We will review the concern and take appropriate steps where necessary and lawful.

23. Automated Processing and Fraud Detection

Certain payment or security services may use automated checks to assess transactions, identify unusual patterns, or help detect suspected fraud.

These checks may involve information such as transaction details, device information, or technical indicators, depending on the service and its configuration.

Automated processing may help protect customers, payment systems, and website operations.

Where a decision is based solely on automated processing and produces legal or similarly significant effects, the relevant requirements under UK data protection law will apply.

Depending on the circumstances, you may have rights to obtain relevant information, express your point of view, and request appropriate human involvement.

The specific rights available depend on the nature of the processing and the legal conditions that apply.

24. Business Transfers and Organisational Changes

If the business operating hokarunningshoes.uk undergoes a reorganisation, restructuring, sale, or transfer of relevant business assets, personal information may need to be reviewed or transferred as part of that process.

Any such handling must be subject to an appropriate legal basis and applicable data protection requirements.

Where relevant, information will be limited to what is reasonably necessary for the transaction or associated business administration.

If a proposed change materially affects how personal information is handled and the law requires further information or action, we aim to take the necessary steps.

The rights available to individuals under applicable data protection law will continue to apply.

25. Links to Other Websites

Our website may contain links to external websites or services that provide additional product, payment, delivery, or other information.

When you leave hokarunningshoes.uk, the privacy practices of the destination website may differ from ours.

We do not automatically control how an independent external website collects, uses, or stores personal information.

Before providing information to another website, please review its privacy policy and confirm that you understand the relevant arrangements.

This Privacy Policy applies to the processing activities covered by hokarunningshoes.uk and does not replace the privacy policies of independent third-party services.

26. Changes to This Privacy Policy

Our privacy practices may change as website features, service providers, operational arrangements, or legal requirements develop.

When necessary, we may update this policy to reflect changes in the categories of information processed, the purposes of processing, the services used, or the rights and choices available to visitors.

The latest version will be published on hokarunningshoes.uk.

We encourage customers to review this page periodically to remain informed about our privacy practices.

Where a change requires additional notice, renewed consent, or another action under applicable law, we aim to take the appropriate steps.

Any change to this policy will not remove rights that apply under mandatory data protection law.

27. Contact Us About Privacy

If you have questions about this Privacy Policy, the handling of personal information, cookie preferences, or the exercise of data protection rights, please use the customer support contact options published on hokarunningshoes.uk.

When contacting us, please describe the nature of your enquiry and identify the relevant information or activity where possible.

Please do not include passwords, full payment card details, or unnecessary sensitive information in your message.

If you wish to exercise a specific data protection right, state the nature of your request so that we can direct it to the appropriate process.

We aim to review privacy enquiries carefully and respond in accordance with our responsibilities under applicable UK data protection law.

28. Our Commitment to Responsible Data Handling

At hokarunningshoes.uk, we understand that personal information is an important part of the relationship between an online store and its customers.

Our aim is to handle information in a way that supports the operation of our services while respecting individual privacy.

We seek to collect information for legitimate purposes, maintain appropriate safeguards, provide clear information about processing, and respect the choices and rights available to individuals.

We also aim to work responsibly with service providers and review our procedures when technology, operational needs, or legal requirements change.

Thank you for taking the time to read our Privacy Policy. We encourage you to contact us if you need clarification about how personal information is handled when using hokarunningshoes.uk.